Frequently Asked Questions
Check most frequently asked questions here. If you still need help then please contact us.
Shipping & Delivery
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Shipping times
Destination Standard Express New South Wales 3–5 business days 1–3 business days ACT 3–5 business days 2–3 business days Victoria 5–7 business days 2–4 business days Brisbane, QLD 4–6 business days 2–4 business days Far North Queensland 7–9 business days 3–4 business days Far North QLD (Remote) 9–15 business days 5–7 business days South Australia 4–8 business days 2–4 business days Perth, WA 4–8 business days 3–4 business days WA (Country) 5–11 business days 4–6 business days Tasmania 4–7 business days 2–3 business days Tasmania (Remote) 5–9 business days 3–4 business days Darwin, NT 5–9 business days 3–4 business days NT (Remote) 12–14 business days 5–7 business days -
Does my order come with tracking?
Yes. Every order is sent with AusPost tracking so you can follow it from our studio to your door. You’ll see all available shipping options and details at checkout.
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What if I have entered the wrong delivery address?
Contact us as soon as possible. If your order hasn’t been shipped, we can update the address. If it’s already on its way, we’ll do our best to help, but it may need to be returned to us before we can resend.
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Where is it being sent from?
All orders are printed and packed in-house at our Central Coast, NSW studio and shipped via Australia Post.
Artwork
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What file types do you accept?
We accept all file types. Vector files (EPS, AI, PDF, SVG) give the sharpest results. Images should be 300dpi, but if it looks clear on your screen, it will likely print well. If not, we’ll let you know before starting.
Ordering
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What is your turnaround time?
Our current turnaround time is 3 business days (Monday–Friday, 8 am–5 pm).
Once your proof is approved, production begins right away.
Most orders ship within 3 business days of proof approval.
Need your order urgently? Contact us and we can arrange a rush order for a 30% surcharge, subject to availability.
Need your order faster? Upgrade to express shipping at checkout for the quickest delivery.
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Do you provide print proofs?
Yes. Every order includes a free digital proof. You’ll receive your proof within 24 hours, giving you the chance to review the design and request any changes before we begin printing.
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Can I cancel my order?
You can cancel any time before we start printing. Once printing has begun, cancellations aren’t possible, but we’ll always work with you to resolve any concerns.
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What size sticker should I order?
It depends on where you’re using it. For cars or shopfronts, bigger sizes stand out more. For laptops, water bottles, or small packaging, smaller sizes work best. If you’re unsure, ask us — we’ll help you choose.
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How large will my stickers be?
We size stickers by their longest edge (width or height, whichever is bigger). This keeps your design in proportion no matter the shape.
General
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What are the stickers made of?
Premium Bubble-Free vinyl with a protective laminate. The bubble-free adhesive makes it easy to apply smoothly without air pockets. Printed with eco-solvent inks for vibrant colour that lasts.
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Proofing & Production Hours
Turnaround & Proofing Times
Your digital proof is sent within 12 to 24 hours of ordering.
Once your proof is approved, production starts right away.
Orders are printed and shipped within 3 business days (Monday to Friday), depending on quantity.
Need your order faster? Upgrade to express shipping at checkout for the quickest delivery.